Support

Questions, answered.

Everything about getting paid with Lumora. Can't find what you need? Write to us and a person replies within a working day.

Omar Haddad, support lead Usually replies in about 3 hours

Do my customers need an account to pay?

No. Each invoice has its own payment page. Customers pay by card, bank transfer or Apple Pay without signing up, and you see the payment the moment it clears.

Which payment methods can my customers use?

Visa, Mastercard and Amex, Apple Pay and Google Pay, SEPA Direct Debit, and bank transfer in 34 currencies. You choose which ones each invoice offers.

What does Lumora cost per payment?

1.4% + €0.25 for European cards and 2.9% + €0.25 for cards from elsewhere. Bank transfers are free, and the Starter plan has no monthly fee. See full pricing.

When does the money reach my bank?

Two working days after a payment clears, paid out daily or weekly as you prefer. Instant payouts to an eligible debit card cost 1%.

Can I change the wording of reminders?

Yes, every word, per step. Reminders go from your own email address, three days before the due date, on the day and a week after, unless you pick other days.

Do you handle VAT and sales tax?

Yes, for 135 countries, based on your customer's address and tax ID. When an EU business gives a valid VAT number, the reverse charge is applied for you.

Can I import invoices from another tool?

Upload a CSV, or connect QuickBooks or Xero and we bring your open invoices and customers across. Follow the import guide.

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