Delivery and returns

What customers ask most before they order from Halcyon Home.

When will my order arrive?

Orders placed before 2 pm ship the same working day. Standard delivery takes 2–4 working days in the UK and the EU, and 5–8 to the US and Canada. A tracking link reaches your inbox as soon as the parcel leaves our warehouse.

How much does delivery cost?

Standard delivery is free on orders over €60 and €4.95 below that. Express delivery costs €9.95 and arrives the next working day in most of the EU.

Can I change or cancel my order?

Yes, within an hour of placing it, from the link in your confirmation email. After that it is already being packed, but you can still return it for free once it arrives.

How do I return something?

Start a return from Your orders within 30 days of delivery, print the label and drop the parcel at any DPD point. The refund reaches your card 3–5 working days after we receive it.

Do you ship outside Europe?

We ship to 42 countries, including the US, Canada, Australia and Japan. Duties and taxes are added at checkout, so there is nothing more to pay on the doorstep.

Still unsure? Message our team and we reply within a working day.

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